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sM
sive M

1 reviews | Active since Aug 2018

31 Aug 2018, 12:03

overpaying of cellphone contract

i

have nothing but bad services with them ,my contract came to an end in June and i got a call from an agent from summer mobile and they told me i was due for an upgrade that was on the 10.06.2018 and i told the agent that my phone was new and i dont want an upgrade i want to change my package deal which i took minutes 100smses and 1 gig data and she said they will deduct the last installment of the contract end of June which i was fine with .

then she told me that from the month of July onward it will be for the package deal that i took and insurance ,i have notice in July they took R824.15 and spoke to them and they said it will be correct and they sent me a refund for R1207.50 and that now just received an invoice from them saying they will deduct R824.15 on the 03.09.2018 .just want to know is my contract for 26 months

cause the is not way they are getting that from me and that their customers services agents they speak on top of you and they are so rude and they dont listen .i want everything cancelled with this services provide ,i have never experience such from them but all of sudden this .

0
Replies (2)
sM
sive M's update04 Sept 2018, 15:17
Reviewer Update
hi got a call today from someone who said he was from mobile ,he advised me to call one of their departments and request to be put through to the bill team . agent said the billing team doesn't take calls and that he can assist me ,which i gave him my information and they refuse to refund me the R824.15 that they took from me on the 03.09.2018 . i dont want anything to do with mtn ,cause i am being made a fool and i want to cancel everything with them asap ,cause i am being passed through different teams and told different information
sM
sive M's update07 Sept 2018, 12:15
Reviewer Update
hi i have called mtn again cause i want to do a cancellation ,they telling me to pay an exit fee which i wont do cause of the experience and how they have over charged me . as a resolution to this i want my contract cancelled with them and for me to be left on prepaid . and your call center stuff and their service is so poor and they dont have a way of speaking to people .