KP
KAYLEEN P
1 reviews | Active since Jan 2014
30 Mar 2016, 09:29
OVERPAID ACC & WANT A REFUND
Good day MTN, Note that I overpaid my MTN account with amount of R300.00 and I request an urgent refund to cheque account. I was only supposed to pay R169.01 for the month of March 2016. refer to my call on the ***. I have sent email to your [Email Removed] on Tue 2016/03/22 08:34 AM and then again Tue 2016/03/29 10:57 AM, only reply that they sent my query to the billing department. I want my refund thats all. I also attached the proof of payment. I sent my banking details. <br> <br> Just refund me, urgently as I need that money back!!! <br> URGENT - Notice of Payment: Used the ref no for payment: *** (Overpaid) [#***5]<br> My contact details: ***<br> Kayleen Gonzalvers Prinsloo
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MTN South Africa's replyOfficial
31 Mar 2016, 15:44Hello ABKG175,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
As explained there is no refund due. The account balance on the 20-2-2016=R2122.98, payment for R933.00 received and the account balance on the 23-2-2016=R1188.99. Credit for R1019.98 placed on the account, account balance R169.01 on the 11-3-2016. At the time of your call this was the balance owing. The invoice for Mach has been allocated to the account that brings the account balance to R1103.00 on the 20-3-2016, payment for R469.01 received and this has been used against the March invoices. The balance now on the account R633.99 and this balance is for the March invoices that need to be paid by the 7-4-2016. The April invoices will be allocated to the account after the 20-4 and this need to be paid on the 7-May. You are welcome to call the 808 call center to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
As explained there is no refund due. The account balance on the 20-2-2016=R2122.98, payment for R933.00 received and the account balance on the 23-2-2016=R1188.99. Credit for R1019.98 placed on the account, account balance R169.01 on the 11-3-2016. At the time of your call this was the balance owing. The invoice for Mach has been allocated to the account that brings the account balance to R1103.00 on the 20-3-2016, payment for R469.01 received and this has been used against the March invoices. The balance now on the account R633.99 and this balance is for the March invoices that need to be paid by the 7-4-2016. The April invoices will be allocated to the account after the 20-4 and this need to be paid on the 7-May. You are welcome to call the 808 call center to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply31 Mar 2016, 15:44
Official
Hello ABKG175,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
As explained there is no refund due. The account balance on the 20-2-2016=R2122.98, payment for R933.00 received and the account balance on the 23-2-2016=R1188.99. Credit for R1019.98 placed on the account, account balance R169.01 on the 11-3-2016. At the time of your call this was the balance owing. The invoice for Mach has been allocated to the account that brings the account balance to R1103.00 on the 20-3-2016, payment for R469.01 received and this has been used against the March invoices. The balance now on the account R633.99 and this balance is for the March invoices that need to be paid by the 7-4-2016. The April invoices will be allocated to the account after the 20-4 and this need to be paid on the 7-May. You are welcome to call the 808 call center to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
Thank you for your time on line.
As explained there is no refund due. The account balance on the 20-2-2016=R2122.98, payment for R933.00 received and the account balance on the 23-2-2016=R1188.99. Credit for R1019.98 placed on the account, account balance R169.01 on the 11-3-2016. At the time of your call this was the balance owing. The invoice for Mach has been allocated to the account that brings the account balance to R1103.00 on the 20-3-2016, payment for R469.01 received and this has been used against the March invoices. The balance now on the account R633.99 and this balance is for the March invoices that need to be paid by the 7-4-2016. The April invoices will be allocated to the account after the 20-4 and this need to be paid on the 7-May. You are welcome to call the 808 call center to assist you with the payment arrangement.
Kind Regards,
Alice van der Merwe
***