overdue query

<p>I called mtn since from last week and no one was able to advise wat was happening with my query when i called today i was advised that there are still waiting for my affidavit and clear certified copy I was confused because as per email below i sent that and got a reference number to confirm that it was received</p> <p>Good day Ms Prudence H Khupai,</p> <p>Please be advised I have logged a ***** dispute reference number: USD request ********** , to follow up please call ********** free from MTN number, time frame 3-7 working days.</p> <p>Best regards,</p> <p>MTN Retentions</p> <p>Reference Number: ********** 1</p> <p> </p> <p>--Original Message--</p> <p>From: ********** <p>Date: 2016/09/19 3:13:05 PM</p> <p>To: ********** <p>Subject: FW:</p> <p> </p> <p>Good day, Miss Prudence Hlamalani Khupai</p> <p> </p> <p>We received below dispute from customer care , Kindly note that this upgrade was done at MTN Store-Tree Oaks. Please visit the store to assist you or if you have never had any dealings with the store. Kindly visit your nearest Police Station to draft a sworn affidavit disputing the upgrade and e mail this together with a clear certified copy of your ID to : ********** and a request will be logged with our ***** Department to investigate .</p> <p>Trust you find the above in order.</p> <p>Thank You</p> <p>Kind Regards,</p> <p> </p> <p>MTN Retentions Contact Center</p> <p>14th Ave, Head Office – Innovation Center</p> <p>--Original Message--</p> <p>From: Reshveer.Garibdass</p> <p>Date: 2016/09/17 8:48:57 PM</p> <p>To: ********** <p>Subject: Cancellation on contract</p> <p> </p> <p>Good Day</p> <p> </p> <p>Please assist customer </p> <p> </p> <p>Customer would like to cancel her contract and migrate her number to prepaid</p> <p>However the customers account has been upgraded with out her permission</p> <p>Please investigate this account and cancel this contract</p> <p>Please contact ********** 124 and provide feed back</p> <p> </p> <p>Msisdn : ********** 898</p> <p>Account number : A ********** </p> <p> </p> <p> </p> <p>kind regards ?</p> <p>Reshveer Garibdass</p> <p> </p> <p>From: Khupai, Prudence P <br /> Sent: 19 September 2016 03:13 PM<br /> To: ********** ********** /> Subject: FW:</p> <p> </p> <p> </p> <p>Good day, Miss Prudence Hlamalani Khupai</p> <p> </p> <p>We received below dispute from customer care , Kindly note that this upgrade was done at MTN Store-Tree Oaks. Please visit the store to assist you or if you have never had any dealings with the store. Kindly visit your nearest Police Station to draft a sworn affidavit disputing the upgrade and e mail this together with a clear certified copy of your ID to : ********** and a request will be logged with our ***** Department to investigate . </p> <p>Trust you find the above in order.</p> <p>Thank You</p> <p>Kind Regards,<br /> <br /> MTN Retentions Contact Center <br /> 14th Ave, Head Office – Innovation Center</p> <p> --Original Message--<br /> From: Reshveer.Garibdass<br /> Date: 2016/09/17 8:48:57 PM<br /> To: ********** /> Subject: Cancellation on contract</p> <p><br /> Good Day</p> <p> </p> <p>Please assist customer </p> <p> </p> <p>Customer would like to cancel her contract and migrate her number to prepaid</p> <p>However the customers account has been upgraded with out her permission</p> <p>Please investigate this account and cancel this contract</p> <p>Please contact ********** 124 and provide feed back</p> <p> </p> <p>Msisdn : ********** 898</p> <p>Account number : A ********** </p> <p> </p> <p> </p> <p>kind regards ?</p> <p>Reshveer Garibdass</p> <p> </p>