Overdebited

On the 25th of February I took a contract and of R750 an iPhone 12. To my surprise, this month I was debited R3898.89 without my consent. I called in and I was told I had a spend limit, how? When I asked that my contract be capped. I was unaware of a spend limit and I want my money back. I was then given a ref number which is MTN REF***. I called in at the MTN Menlyn store and I was advised that the consultant that assisted would call in 10 minutes its been 4 days now.

I haven’t received an SMS and I was promised that I would get feedback within 24-48 hours after receiving the reference number , it’s been 5 days now. I must say the service is appalling.

This is ******* at broad daylight.

I would want my money reimbursed as soon as possible.

A favourable response would be appreciated.