JA
Johan A
1 reviews | Active since Jul 2012
02 Aug 2016, 17:29
OVERCHARING ON DATA ACCOUNT
<p>My account ( ********** ) was over charged by R228.80 during July 2016. Custemer care was contacted (ref ********** 56). I was referd to Upgrades (ref ********** 26). Upgrades did acknowledge that MTN is expericing problems with their billing. I was promised that my account will be credit and the problem wil be resolved. Today I received an SMS threatend with service suspention if I dont pay the R228.80. Please resolve this issue as soon as posible. </p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
04 Aug 2016, 07:41Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,
MTN South Africa's reply04 Aug 2016, 07:41
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Best regards,