SB
Sean B
1 reviews | Active since Oct 2010
03 Feb 2015, 10:13
Overcharging yet again
Over the last 4 months MTN has overcharged my account by +- R700 each month. This is the second time it has happened to me
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
13 Feb 2015, 10:48Hello sbush23,
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience experienced as a result of this; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our Billing management team to investigate and validate your data charges. Feedback will be given to you.
Regards,
Ebbedene
REQ:***
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience experienced as a result of this; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our Billing management team to investigate and validate your data charges. Feedback will be given to you.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply13 Feb 2015, 10:48
Official
Hello sbush23,
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience experienced as a result of this; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our Billing management team to investigate and validate your data charges. Feedback will be given to you.
Regards,
Ebbedene
REQ:***
Thank you for raising your concerns with MTN.
We do apologize for the inconvenience experienced as a result of this; rest assured it was not our intention to dissatisfy you in any way.
This matter has been escalated to our Billing management team to investigate and validate your data charges. Feedback will be given to you.
Regards,
Ebbedene
REQ:***
Best regards,
SB
Sean B's updateReviewer Update
03 May 2016, 09:17Still not happy with this service. they have discounted majority of the amount but cannot give me an explanation as to what the amounts are for and why this happened in the first place.
SB
Sean B's update03 May 2016, 09:17
Reviewer Update
Still not happy with this service. they have discounted majority of the amount but cannot give me an explanation as to what the amounts are for and why this happened in the first place.