PK
Pauline K

1 reviews | Active since May 2015

04 Jul 2016, 12:08

Overcharging when cancelling of Contract

<p>MTN is the worst people to have a cellphone contract with!!! Dont ever take one or ever try and cancel yours if you have one cause they will rob you blind!!! I had one with them and after all the bad service of the 2 years with them I decided not to renew the contract and cancel it. So that meant I had one month left of 859.00 that had to be paid. I received a letter from them stating that I owe them 14000.00, now how the f..... do they get to that amount when there is one months left before the contract expires! *****s, ******s, and liers thats what they are!!!!!!! No wonder other countries in africa wants nothing to do with them! </p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Jul 2016, 14:34
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for taking our call, we will contact you again tomorrow to confirm the details of the account that you wanted to cancel because there are 2 accounts that are with the legal department under the ID number that you have provided.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********