Overcharging & under-delivering, cannot cancel.

The retentions department is ***********.<br> After two weeks of attempts at communication (with a reference number and a complaint reference attached to every email) I get a response asking me for my phone number.<br> <br> MTN make it as difficult as possible for clients to contest the cancellation of their accounts.<br> You cannot dispute in person, only via email which receives a response after 7+ working days that is completely insufficient.<br> <br> Additionally, any billing dispute (they have been overcharging me by %10 each month) takes a minimum of two weeks to received correspondence and then if you receive your funds, they are in MTN credit. You then need to open up another case to have those funds be placed into your bank account which will take another two weeks.<br> <br> I recommend NEVER signing anything that ties you in to this company. They are expensive, with poor service delivery and non-existent after-sale care.<br> <br> Sign a month by month or go with Cell C