AH
Adele H
1 reviews | Active since Apr 2015
05 Oct 2015, 13:28
Overcharging! Poor Service!
It is such a difficult process to get hold of someone to assist and then when you do get through, no one CAN help. #*** 25/9 Justin &
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Oct 2015, 12:02Hello Adeleh2703,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked the notes for April and there was no limit requested , but it shows that you called in querying about the high bill and they did explain that there is not limit set for your account. The limit was only set in September 25-9-2015.
Warm Regatrds
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked the notes for April and there was no limit requested , but it shows that you called in querying about the high bill and they did explain that there is not limit set for your account. The limit was only set in September 25-9-2015.
Warm Regatrds
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply07 Oct 2015, 12:02
Official
Hello Adeleh2703,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked the notes for April and there was no limit requested , but it shows that you called in querying about the high bill and they did explain that there is not limit set for your account. The limit was only set in September 25-9-2015.
Warm Regatrds
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked the notes for April and there was no limit requested , but it shows that you called in querying about the high bill and they did explain that there is not limit set for your account. The limit was only set in September 25-9-2015.
Warm Regatrds
Nompumelelo
REQ:***
Best regards,