VN
Valisha N
1 reviews | Active since Jan 2016
08 Jan 2016, 08:38
Overcharging on my account!!!
MTN has been disregarding my data package and instead has been charging me for data used. i have a 2gig data contract plus night express. however when i recieved sms's saying my data has been depleted. when i checked my current spend, it says i have used R300 in one night(in my sleep??)<br> This is ridiculous. over and above the fact that the service and reception is an issue which i have complained about as well. that issue has also not been solved.<br> this is ridiculous. i will soon take my business and the business of my affected peers elsewhere.
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MTN South Africa's replyOfficial
08 Jan 2016, 13:01Hello JellyShaNaidoo,
We are truly sorry for any inconvenience caused.
We've perused the account and see that the usage you are referring to and disputing is currently still on your unbilled invoice that will only be finalised on the 11th of January 2016.
We will and can only log a request for our Billing Department to investigate the usage after the invoice has been finalised on the 11th of January 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused the account and see that the usage you are referring to and disputing is currently still on your unbilled invoice that will only be finalised on the 11th of January 2016.
We will and can only log a request for our Billing Department to investigate the usage after the invoice has been finalised on the 11th of January 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Jan 2016, 13:01
Official
Hello JellyShaNaidoo,
We are truly sorry for any inconvenience caused.
We've perused the account and see that the usage you are referring to and disputing is currently still on your unbilled invoice that will only be finalised on the 11th of January 2016.
We will and can only log a request for our Billing Department to investigate the usage after the invoice has been finalised on the 11th of January 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused.
We've perused the account and see that the usage you are referring to and disputing is currently still on your unbilled invoice that will only be finalised on the 11th of January 2016.
We will and can only log a request for our Billing Department to investigate the usage after the invoice has been finalised on the 11th of January 2016.
Regards
Tim
MTN Complaints Management Team: REQ:***