RN
Reche N

1 reviews | Active since Aug 2015

01 Oct 2015, 08:36

Overcharging on data contract

Dear MTN<br> <br> I know this is a recurring problem with many many customers and have seen it on this website. i was overcharged by a considerable amount for the month of september, eventhough the pocket wifi was hardly used and when it was, the data usage was minimal.<br> <br> I am sure this is a error on the data management system or any other relevant department. I fully expect a reply with a plan of action to be sent asap.<br> <br> This is unacceptable and the fact that this is occurring for multiple customers clearly states that there is a problem.<br> <br> Email me back on the email address attached on hello peter.<br> <br> Regards<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Oct 2015, 10:41
Official
Hello Reche_Naidoo,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.

According to our records the total data usage for the month of September was 6 GB and we minus the 300 MB provisioning and the balance was 5919 GB and the amount was calculated on an out of bundle rate. The charges were validated and they are correct.

Best regards
Mantoa
REQ:***

Best regards,