JC
Jacques C
1 reviews | Active since May 2012
08 Mar 2016, 13:03
Overcharging on contract
Hello MTN, helllllooo... For the second time: I signed a 3GB router deal for R159 pm. I ordered it at the start of December 2015, but you lot only delivered it to me at the start of Feb. Now this month you debited my account by R720.49; R399 for my cell (which is correct) and R321.49 for goodness knows what! You can go ahead and reverse the R321.49, and also remove me from your debit order list. From now on I will EFT you the CORRECT amount every month, to prevent you from *****ing my budget. I'm waiting with baited breath.
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MTN South Africa's replyOfficial
08 Mar 2016, 22:13Hello Clif7#7,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore going forward you will be billed your normal subscription in the next coming invoices.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore going forward you will be billed your normal subscription in the next coming invoices.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply08 Mar 2016, 22:13
Official
Hello Clif7#7,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore going forward you will be billed your normal subscription in the next coming invoices.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please note that the first invoices are prorated meaning you get charged from the activation date to the invoice date plus the full month subscription. Please be advised that this is a once off charge. Therefore going forward you will be billed your normal subscription in the next coming invoices.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,