CL
Clyde L
1 reviews | Active since Jan 2012
08 Sept 2015, 08:37
Overcharging on account
MTN have been overcharging me since the inception of my contract. They admit the mistake and have even acknowledged the credit to be passed. Problem is they don't act on the credit. Any correspondence is ignored.<br> I have tried FNB legal, ICASA and the Consumer Tribunal. All to no avail. <br> <br> 4 Years ago same thing. Sim swop done on my account by one of their employees, which resulted in my bank account being cleaned out. MTN knew who it was but did nothing.<br> It appears this is the new way of getting you off their back to just ignore you.
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MTN South Africa's replyOfficial
08 Sept 2015, 16:23Hello ibanez1425,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Sept 2015, 16:23
Official
Hello ibanez1425,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***