Overcharging of contracts with blatant incompetence

<p>Having contacted MTN over 3 weeks ago ( went in store to deal with a person and not a call centre) to lodge complaints on all 3 of my MTN lines as I had discovered that i was being billed for more than the stated amounts on my contracts. I have 2 of these original contracts (data contracts only) as proof and do not have any other additional services on these lines, in fact one is inactive so there is no way of it being additional costs due to usage. This overcharging had been going back 18 months now.</p> <p> </p> <p>My cellphone line had been being charged unauthorised content subscription's since May, I did not see this up and even when I went it store, a staff member checked my phone and there are no such items on there.</p> <p> </p> <p>My complaint is this, I was told I would have a response with in 7 days. I explained I would be settling my account until this was resolved and the relevant credits were app****. I did not receive any response for 3 weeks so I called in the customer service line only to be given poor information. There was some information regarding my complaints but I am not satisfied with these, nor with the fact that I had to make contact again due to being igored. </p> <p> </p> <p>I have also requested a copy of my previous cellphone contract ( prior to upgrade in august) to check that line too and was told MTN didn't have it. Now from what I am aware is that companies are legally required to keep that kind of information for several years. Not acceptable.</p> <p> </p> <p>I called on Thursday afternoon at approx 2.30 pm and was told sone one would contact me that day, well 2 days later and nothing. Not surprised. </p> <p> </p> <p>Up until this point i have been a happy customer for 4 1/2 years. However in the future i will not being renewing a single contract.</p> <p> </p> <p>I have been overcharge for 18 months and MTN is unwilling to resolve the matter. It's actually theft.</p> <p>This matter will also be reported to the ombudsman for further investigation. </p> <p> </p>