SB
Sandi B
1 reviews | Active since Sept 2012
29 Jul 2015, 09:00
OVERCHARGING & no accountability
My account has been with MTN for 19 years, had a very consistent billing. For the last 2 months, I have been overcharged by thousands for apparent data usage. I have been exceptionally careful with data - they are ripping me off and can't show how they get those amounts... MTN service is pathetic, arrogant and completely useless..
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MTN South Africa's replyOfficial
10 Aug 2015, 19:06Hello SandiCat,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the matter was investigated by our billing team and resolved as the usage is valid.
Total amount of data used:
8868.66mb - 2015-05-26
7002.97mb - 2015-06-26
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the matter was investigated by our billing team and resolved as the usage is valid.
Total amount of data used:
8868.66mb - 2015-05-26
7002.97mb - 2015-06-26
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply10 Aug 2015, 19:06
Official
Hello SandiCat,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the matter was investigated by our billing team and resolved as the usage is valid.
Total amount of data used:
8868.66mb - 2015-05-26
7002.97mb - 2015-06-26
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, the matter was investigated by our billing team and resolved as the usage is valid.
Total amount of data used:
8868.66mb - 2015-05-26
7002.97mb - 2015-06-26
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,