1 reviews | Active since Jan 2015
Overcharging me; ignoring ALL my requests.
I signed a contract for R79.00 per month (no cellphone included). However, since the first statement I have been charged about R109.00 or more. When I told them that they are overcharging me (in July 2015); they told me that the amount they charging is correct.<br> I have a copy of my contract and it clearly states R79.00 per month.<br> Since then ALL my e-mails have been ignored. *** 16/8/15.<br> I also phoned them in January 2016 explaining the situation, but no-one phoned back. I received another reference, but still no response.<br> <br> I want MTN to stop overcharging me and reverse all the overcharges since the start of the new contract. <br> <br> Obviously the fact that I have been a loyal customer for 20 years do not count for anything. As soon as my contract expires I will take my business elsewhere. This is not the first big problem I have had with MTN, Unfortunately their service has really gone down the last year or two.<br>
We are again sorry for the breakdown in service.
Please have a look at the e-mail we've sent you and you can respond directly to that e-mail address with the required information.
We will then attend to your matter promptly.
Regards
Tim
MTN Complaints Management Team
We are again sorry for the breakdown in service.
Please have a look at the e-mail we've sent you and you can respond directly to that e-mail address with the required information.
We will then attend to your matter promptly.
Regards
Tim
MTN Complaints Management Team
