Overcharging / Insurance claim unresponsive ***)

<p>I handed my iPhone 6 in to Cresta MTN 11 weeks ago for a quote on repair. It took nagging for 8 weeks and declining a R6k+ quote that was sms'd to me at least 20 times to be told the phone was BER. I submitted an insurance claim IMEI ********** ********** 6 [# ********** 1] on the 20th October after nagging for forms. I still have no response and a borrowed phone. My bill for the last 3 months where I average with my separate data card R2100 has been astronomical when I am on wifi at home and at work - in excess of R4000 for August and September, and now for October R5000 ++++ . I tried to get my invoices / statements off the site and to top it off I cannot enter a December birth date, and the one time password I requested twice still hasn't come through to my phone to access the statements. I logged a call with a nice and patient gentleman this morning who said he would email my reference number to my gmail account. This too has not come through! I am a very very unhappy customer. I could buy a really decent car for this type of money and I cannot afford to do business with MTN any longer. From the call this morning I was told that the query would go through to the validation department. I have no faith that this will be resolved as I complained in October 2014 and October 2015 with no resolve, and for my sanity I went on with my life. I even turned the data off on my phone for most of this last month to see if it would make a difference and I made sure all notifications were deactivated. I am on a very expensive package with MTN already and in no way have I received more than R2200 in service. I havent even used my data contract which I now request please to cancel. I would like to cancel all connection with your company with immediate effect if this is not resolved by the end of this week including that of all my family members on MTN pay as you go. If I have to go this route, I would like to keep my number to port this to a better provider as I have just had business cards printed. I will go to all social media with this by Friday midday if MTN as usual ignores me. I will also be reversing the payment taken from my account this morning by Friday and I will be seeing my bank too. You have incovenienced me excessively. I cannot afford to cover my school fees for my kids as a result and we have Christmas around the corner. Yellow has become red to me as red is to a bull. I trust that MTN will do right by me is refunding me for the last 3 months outside of the agreed contract amounts ASAP so I can pay my other bills that are neccessary for my kids. If not I will be in contact with Mteto Nyati on 082 *** **54 or on his email with exactly this message.</p>