Overcharging. *********** staff. Pressured agents. Faulty payments system.

My account payments are up to date but MTN keeps saying I owe them and no one seems competent enough to resolve this.

25th October 2021: An agent says she would upgrade my data contract but all she did was to change it to a contract with the same amount of data, a different package name, and a higher premium.

December 25th: After countless calls with no help, Nosipho resolved the issue, reversing the "upgrade" and refunding overcharged fees into MTN account. *Same day: MTN deducts from the account even though my payment date was on 27th.

27th December (2 days later): MTN again debits the account, placing me ahead of payment with only R12.87 short. 27th December: MTN still debits my bank account then I reversed the charge. I called and it was confirmed I was ahead of payment and that the R12.87 would be debited at the end of January. **It was only debited at end of February.

March-10 May: MTN app shows an outstanding amount of R219.22 and even sends me SMS's threatening to cut my network connection.

10th May: MTN cuts my network connection at night around 9 PM, not caring how that might affect me. 11th May: A store agent recovers the connection and loads ticket *** on my behalf to have the issue sorted.

27th May: Debit order fails for some reason but I EFT funds to MTN account and it gets debited there. Confirmation SMS received 28th May. Account balance positive with R6.49. Outstanding amount reflects R0.00.

29th May: I get an SMS: "your query *** has been opened." But I never called. Few hours later another sms "billing profile number updated...."

30th May: MTN app shows "outstanding amount R461.73" and "30 days overdue = 200.22". SMS: "MTN hasn't received your payment. To stay connected, please pay R 200.22, in-store or via your bank.."

I've learned that your system fails to register payments deducted from the MTN account onto clients' statements - December 27th deduction and May 27th/28th deductions do not reflect. This causes your system to register the invoice as unpaid and many of your agents are either *********** or unable to assist with such account deviations. Especially since you time their interaction with clients and cause them to speed through calls without any outcome in resolve client queries..

MTN, resolve this at once or cancel the contract. But DO NOT charge me anything as this is due to your incompetence.