HS
Henry S

1 reviews | Active since Feb 2010

12 Dec 2016, 11:04

overcharging continues REQ***

<p>Good day </p> <p>Here we go again . Sins our last complaint it went ok for a month or 2 and then you started overcharging us agian. We had this befor that we got the contract special at R1299. Again you over charge the R1299 with R200. Even when my wife phoned the billing department and got a COMMITMENT that they will correct it, and after 3 months of fighting it still has not been Corrected. and this is now the second year we have been fighting about it. YOU PUT THE SPECIALS ON THAT R1299 TOP CONTRACT ECT BUT WHEN THE BILL COME AND IT SHOWS THAT YOUR BEING BILLED THE FULL PRICE AND NOT WHAT THE SPECIAL WAS AND CONTRACT SAYS. YOU BROKE THE TERMS OF YOUR CONTRACT BY OVER CHARGING US. FIX IT OR ILL GO LAY CHARGES AGAINST MTN AND ITS DIRECTORS. I HAD IT WITH MTN</p> <p>the worst service EVER</p>

0
Replies (6)
HS
Henry S's update15 Dec 2016, 08:56
Reviewer Update

Showes you how BAD mtn is that they dont even respond to my compliant

MTN South Africa
MTN South Africa's reply16 Dec 2016, 21:41
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

HS
Henry S's update19 Dec 2016, 12:34
Reviewer Update

Good day Siphumezo

I want the account creadited and we will not be renewing the contract when it ends end JAN/FEB

I want a responce ASAP

HS
Henry S's update19 Dec 2016, 16:03
Reviewer Update

Good day any news ........ or im i going to wait like always for a strait honest answer from MTN

HS
Henry S's update22 Dec 2016, 12:58
Reviewer Update

still no responce from MTN. to busy ripping people off to care.

HS
Henry S's update29 Dec 2016, 15:43
Reviewer Update

Still no answer