NP
Nadine P
1 reviews | Active since Jan 2010
28 Apr 2015, 09:38
Overcharging but you won't correct it
3 months ago I upgraded my contract. I chose the contract because it seemed like a good deal at the time. When my bill arrived I was charged R70 more for the subscription than the advertised amount. Every month for 3 months I phone in and complain, every month the person at the call centre agree's that I have been overcharged but the thing never gets fixed!!!!! I want something in writing that this problem has been resolved. Plus I want a refund. Not at the end of the month but now! Also noticed this month on the itemised billing that the data charges that by my count at up to +- R25 mysteriously add up to R94.09.
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 16:09Hello npady,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per our conversation, please respond to the email that we have sent to you with a copy of your contract. Once received, this will be forwarded to the relevant team to rectify your package.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per our conversation, please respond to the email that we have sent to you with a copy of your contract. Once received, this will be forwarded to the relevant team to rectify your package.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
MTN South Africa's reply11 May 2015, 16:09
Official
Hello npady,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per our conversation, please respond to the email that we have sent to you with a copy of your contract. Once received, this will be forwarded to the relevant team to rectify your package.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
As per our conversation, please respond to the email that we have sent to you with a copy of your contract. Once received, this will be forwarded to the relevant team to rectify your package.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Veronica
REQ:***