LT
Lorraine T
1 reviews | Active since Dec 2015
28 Dec 2015, 09:15
Overcharging and not willing to correct
According to the brochure, the 5GB router and data package should cost R279 (VAT incl. according to the terms and conditions in your brochure). Then why is my monthly account R309 incl. VAT? I do not have extras. I have phoned numerous times and have quite a few reference numbers but I just don't get any feedback. Credit need to be passed for the amounts over charged the past few months and my account must be corrected so that this doesn't happen again. How difficult can this be? I can't be phoned on my MTN number as it's a data contract and the sim is in a modem but I can be e-mailed with a response. Really, I am fed up and would appreciate it if this can be resolved before the next billing cycle.
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Replies (1)
MTN South Africa's replyOfficial
28 Dec 2015, 13:00Hello LorraineHT,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the System Support department to correct your package and apply the necessary discounts.
We have processed a credit request for the amount you were overcharged with from the 1st invoice which was the 13/07/2015 to the current of the 13/12/2015. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the System Support department to correct your package and apply the necessary discounts.
We have processed a credit request for the amount you were overcharged with from the 1st invoice which was the 13/07/2015 to the current of the 13/12/2015. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
MTN South Africa's reply28 Dec 2015, 13:00
Official
Hello LorraineHT,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the System Support department to correct your package and apply the necessary discounts.
We have processed a credit request for the amount you were overcharged with from the 1st invoice which was the 13/07/2015 to the current of the 13/12/2015. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a request with the System Support department to correct your package and apply the necessary discounts.
We have processed a credit request for the amount you were overcharged with from the 1st invoice which was the 13/07/2015 to the current of the 13/12/2015. Credit will reflect on your MTN account within 48 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Warm Regards
Itumeleng
REQ:***