UJ
Umar J
1 reviews | Active since Apr 2015
16 Apr 2015, 10:56
Overcharging and no response
I am being charged almost double on my contract. I spoke to someone over a month ago in an hour long call to have this resolved.<br> <br> She said that it would be taken care of but still has not been. I then complained on twitter to which i got directed to another twitter account to complain to, which i did. They asked me to DM my contact details through to them which I did and have still not had any word from them apart from them apologising for not contacting me 2 weeks ago ... still no contact....<br> <br> I've also no just read an article about how mtn price hikes will affect me, with their terrible service im not keen to stay on.
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MTN South Africa's replyOfficial
29 Apr 2015, 10:36Hello ujakoet,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department. This is the reference number that you can use when checking the progress of your query. REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department. This is the reference number that you can use when checking the progress of your query. REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 10:36
Official
Hello ujakoet,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department. This is the reference number that you can use when checking the progress of your query. REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department. This is the reference number that you can use when checking the progress of your query. REQ:***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,