Overcharging and incorrect services!

Item: MTN South Africa
Rating: 1
Author: Ameer J

I got a upgrade on my MTN contract February 2018, i have been charged double the amount of initial agreement if not more for the last 3 months and got half of the Data of the promotional package. I have been numerous times in the store and they keep logging queries and a day later i get a sms saying it has been resolve but yet nothing has been done! Before my upgrade my account was in a credit for the next 6months but on the 5th of April my account was suspended for the entire day! I have had a contract for over 4 years with MTN and no-one can solve my query!the store refers me to head office and and the call centre says i should go into the store. I am very disappointed at the service and attention given to my account and will not tolerate this type of incompetence. I have wasted time and petrol for something I am paying for!! A bad service!!!

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Replies (1)

MTN South Africa's replyOfficial

26 Apr 2018, 10:00

Thank you for your post.

We sincerely apologize for the inconvenience that you have experienced regarding the incorrect package and the billing.

We value you as our customer and it is not our intention to dissatisfy you.

Your package and discount is now corrected accordingly (contract number ***).

A credit amount of R652.70 is passed and will reflect on your MTN account is 24hours,monthly subscriptions is R362.15 with the 15% VAT inclusive going forward.

Credited amount for invoice dated 2018-03/13: R769.00 – R362.15 = R406.85

Credited amount for invoice dated 2018/04/13: R608.22 - R 362.15 = R245.85

Total amount is R406.85 + R245.85 = R652.70.

I completely understand the frustration this has caused and I hope I got to restore your faith in us.

Warm regard

Eunice

Best regards,

MTN South Africa's reply26 Apr 2018, 10:00

Official