1 reviews | Active since Jul 2015
OVERCHARGING AND CHANGING OF CONTRACT
To whom it may concern.<br> <br> I have a problem with my account. MTN changes your contract without your consent and over billing you to suit them. I have phoned head office to sort out the account (have the account more than 4 years) , they told me to go in to the branch where I have opened my contract, and went in. Monday 06/07/2015 regarding the query on my account I still had to speak over 808 (even after this number told me to go to the branch)cause their number was inactive. I spoke to Kobelo *** where she said she will send me the complaints letter to my e-mail [Email Removed] where by till today I have not received any correspondence from MTN. THIS IS NOT THE 1ST TIME WITH A COMPLAINT AND THIS IS NOW NOT ACCEPTABLE ANYMORE. Account keeps getting billed and they still did not correct the contract settings or admitted the proof of payment for last month.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our record no payment has been made on the account since May which is why the account is in arrears. Also note that your bill may have increase due to the increase in data prices as well as monthly subcriptions.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our record no payment has been made on the account since May which is why the account is in arrears. Also note that your bill may have increase due to the increase in data prices as well as monthly subcriptions.
Thank you
Wenzile Masina
REQ:***