JH
Jason H
1 reviews | Active since Sept 2015
07 Oct 2015, 10:21
Overcharging and broken promises
It would appear that responses by MTN on \Hello Peter"are not followed through with and are merely placed on this forum to try to show other consumers that MTN does take these complaints seriously meanwhile no actual progress is achieved with these guys. I will probably be moving my account at the end of my contract because your call centre cant help"
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Replies (1)
MTN South Africa's replyOfficial
07 Oct 2015, 14:42Hello JJ010,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We can confirm that your account was credited with R257.79 and it was allocated to your account on the 16th of September 2015, hence there was only an amount of R654.65 that was debited from your account.
We can confirm that the website has been updated. Please use the link below to view the price plans increased pricing:
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We can confirm that your account was credited with R257.79 and it was allocated to your account on the 16th of September 2015, hence there was only an amount of R654.65 that was debited from your account.
We can confirm that the website has been updated. Please use the link below to view the price plans increased pricing:
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Oct 2015, 14:42
Official
Hello JJ010,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We can confirm that your account was credited with R257.79 and it was allocated to your account on the 16th of September 2015, hence there was only an amount of R654.65 that was debited from your account.
We can confirm that the website has been updated. Please use the link below to view the price plans increased pricing:
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We can confirm that your account was credited with R257.79 and it was allocated to your account on the 16th of September 2015, hence there was only an amount of R654.65 that was debited from your account.
We can confirm that the website has been updated. Please use the link below to view the price plans increased pricing:
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***