KB
Karlien B
1 reviews | Active since Jun 2015
12 Jul 2015, 18:06
Overcharging account
I have tried to cancel my contract with MTN numerous times. After months of battling with this issue, Peggy informed me that the contract was terminated on 25/06/2015 (ref: REQ: ***). <br> However on the 06/07/2015 I responded to Peggy by telling her that we have been overcharged - 28 times more that our average bill over the last couple of years. We normally pay R149 per month and our last bill was R4330.18. I demand an investigation into this and want my money back and I don't want to wait 4 months again until I have some kind of response from MTN.
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MTN South Africa's replyOfficial
21 Jul 2015, 10:06Hello karlienh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the May invoice, this matter has been escalated to the management team of or billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the May invoice, this matter has been escalated to the management team of or billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 10:06
Official
Hello karlienh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the May invoice, this matter has been escalated to the management team of or billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Regarding the May invoice, this matter has been escalated to the management team of or billing division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,