RK
Retshedisitswe K
1 reviews | Active since Nov 2016
23 May 2017, 13:14
Overcharging
<p>Today i just received a message to say i have subsribed to jabooz for R10 a day of which i never did, now i believe MTN has authorised this as i never subsribed, now my question is who is then responsible for refunding me as their service champion told me that their system is down, the lady Dominic told me i must call again for them to see what is going and the thing is it sounds like R10 is too little but R10 a day from my hard earned cash is too mush for something that i don't even know what it is, i'm so dissappointed in this kind of a service, MTN is ripping people off.</p>
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MTN South Africa's replyOfficial
01 Jun 2017, 18:38Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
mike
Best regards,
MTN South Africa's reply01 Jun 2017, 18:38
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Warm regards,
mike
Best regards,