1 reviews | Active since Jul 2009
Overcharging
<p>I have topped up my account with R260 in the past two days. Yesterday R100 and today R160. I have not used the internet services at all or made any lengthy calls today. My R160 is gone, what is going on. Please help. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have loaded 100, 60 and R50.00
The system reflected on the 9-November you have loaded 100 Rand airtime and R60.00 airtime, the airtime has been used against data usage and on the 9-11 for data usage you have been billed R101.61 for Internet usage. The system reflect today Internet charge R45.22.
You have loaded R50.00 rand value airtime and you have 15KB left. Airtime available R55.63.
Please be advised that if your back end applications is not closed proper the airtime left will be depleted against data usage. Please make sure that all your running applications are closed proper. You may contact our business support team to assist you with checking of application still running. 1555 is a free service from th device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that you have loaded 100, 60 and R50.00
The system reflected on the 9-November you have loaded 100 Rand airtime and R60.00 airtime, the airtime has been used against data usage and on the 9-11 for data usage you have been billed R101.61 for Internet usage. The system reflect today Internet charge R45.22.
You have loaded R50.00 rand value airtime and you have 15KB left. Airtime available R55.63.
Please be advised that if your back end applications is not closed proper the airtime left will be depleted against data usage. Please make sure that all your running applications are closed proper. You may contact our business support team to assist you with checking of application still running. 1555 is a free service from th device.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
please send me a detailed billing from 08/11 to date, there is no way I could have used R100 in 2 hrs.
please send me a detailed billing from 08/11 to date, there is no way I could have used R100 in 2 hrs.