ES
Elsie S
1 reviews | Active since Nov 2015
13 Sept 2016, 09:55
overcharging
<p>I went for an upgrade to MTN Canal walk on 21/6/2016 - I was assisted by Thando Kahlela who gave me excellent service and I was quite impressive with him at that time. I get discount seeing that I'm a Sanlam employee - 18% which is quite a big discount. The following day (22nd) Thando mailed me for my salary statements to put thourgh the discount. I got emails proving I sent it to him the same day. He confirmed receipt of my info. 1 September Imailed him and asked if my discount was app**** seeing that my bill ismuch more than we discussed and that I signed for - he came back and said they want an updated slary statement, which I send immediately. Since then I hav ento yet heard of MTN! I have send a few updates, but no response - I wanted his managers details to lay a complaint - MTN ****** me of a lot of money and I want it paid back to me and I would appreciate feedback on where we stand with this challenge. </p>
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Replies (2)
MTN South Africa's replyOfficial
15 Sept 2016, 12:21Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the senior management of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2016, 12:21
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the senior management of the store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
ES
Elsie S's updateReviewer Update
28 Sept 2016, 10:37Feedback non existend:( - the previousreply to my report was on 15th September - since then I hav enot yet recevie any feedback from MTN?! So are they going to overcharge me again this month? MTN " assured me they are actively working to inmprove service levels" this is surely a joke?
ES
Elsie S's update28 Sept 2016, 10:37
Reviewer Update
Feedback non existend:( - the previousreply to my report was on 15th September - since then I hav enot yet recevie any feedback from MTN?! So are they going to overcharge me again this month? MTN " assured me they are actively working to inmprove service levels" this is surely a joke?