1 reviews | Active since Sept 2018
Overcharging
Good day Mtn advatised a contract of 2g @R89 pp but they have been overcharging me since i took the contract ,i called serveral times ref 1- ********** 5739 & ref:1- ********** 1997 and they've been promising to create me but still nothing. Portia
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to correct the package to be billed R89.00 a month.
We are waiting on the billing department to notify us this is corrected. once corrected the account will be credited for the difference in subscription fee.
We will give you feed back soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the billing department to correct the package to be billed R89.00 a month.
We are waiting on the billing department to notify us this is corrected. once corrected the account will be credited for the difference in subscription fee.
We will give you feed back soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your time and patience for the complaint to be resolved.
Kindly be advised that the package was corrected R89.00
The account has been credited with R809.84.
The credit as follows:
June R228. July R228 and August R228 for 2GB discount not received. + R11.40 for debit order returned +15 Vat.
Credit will reflect on 2 days time, we pick up that you have made a payment to the account.
The credit for R809.84 will be refunded back to you as per the bank details we have on the account.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your time and patience for the complaint to be resolved.
Kindly be advised that the package was corrected R89.00
The account has been credited with R809.84.
The credit as follows:
June R228. July R228 and August R228 for 2GB discount not received. + R11.40 for debit order returned +15 Vat.
Credit will reflect on 2 days time, we pick up that you have made a payment to the account.
The credit for R809.84 will be refunded back to you as per the bank details we have on the account.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
The credit reflect.
We have sent the request to the banking department to assist with the refund request for R -809.84. This can take up to 5 working days for the refund to reflect in your bank account. Your reference ***
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience for the complaint to be resolved.
The credit reflect.
We have sent the request to the banking department to assist with the refund request for R -809.84. This can take up to 5 working days for the refund to reflect in your bank account. Your reference ***
Kind Regards,
Alice van der Merwe
Best regards,