LvdV
Lee-Ann van der Velde
1 reviews | Active since Aug 2018
20 Aug 2018, 08:11
Overcharging
My husband has 3 contracts with MTN. Well since the beginning of 2018 he has upgraded 2 of those contracts. The first one he upgraded to a higher package with no problems, we pay the price we are supposed to. The second one he upgraded to a lower package but now has to pay double that amount at the end of the month. We are only supposed to pay R169 for the handset and the data etc.. Instead we are paying R363. If you minus the insurance and a 1gb data bundle thats extra then we still paying roughly R220 a month for something that costs R169pm.. According to mtn contact centre and the store it is a promo service fee.. I did not sign up for this.. I have noticed that on both of the other mtn contacts they are also charging us promo service fees.. I want this reversed now.. I am not over paying for something that is advertised at a certain price.
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Replies (2)
MTN South Africa's replyOfficial
20 Aug 2018, 13:40Good day Lee-Ann
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this billing issue. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. I will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,
MTN South Africa's reply20 Aug 2018, 13:40
Official
Good day Lee-Ann
Thank you for bringing this to our attention.
We are terribly sorry for the inconvenience that you experienced as a result of this billing issue. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. I will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Warm Regards
Mazwi Zuma
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
21 Aug 2018, 13:47Thank you for your post.
Please accept our apologies for the experienced service.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Regards
Mazwi Zuma
Complaints Management team
Best regards,
MTN South Africa's reply21 Aug 2018, 13:47
Official
Thank you for your post.
Please accept our apologies for the experienced service.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Regards
Mazwi Zuma
Complaints Management team
Best regards,