1 reviews | Active since Jun 2014
OVERCHARGING
I'm so worried about the way MTN handle things, this tells me that we working with *******. I have upgraded my contract through telephone discussion. Somebody phoned me telling me that i can upgrade my contract for 39.00 and I agreed with that. To my surprise they deducted 138.00 monthly. I phoned MTN and they told me that the mistaken has been solved, I will then pay 39.00 from now on. To my surprise when I phoned just tonight to find out whether the mistake has been rectified or not they then told me that I will have to 138.00 meaning that they did not rectify the mistake. I am so painful and I find it difficult to work with such a robbinh company.
Good day Dane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID number or the MTN number that your complaint relates to. so that we may assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Dane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID number or the MTN number that your complaint relates to. so that we may assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
