Overcharging

Item: MTN South Africa
Rating: 1
Author: Liezel C

I am being charged R747 for a R260 package. I upgraded my data contract to the R199 deal with a router of an extra R60 cost per month, but on my invoice I am being charged R747.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

09 Dec 2017, 07:32

Good day Liezel,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN, also include your contract agreement with MTN. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply09 Dec 2017, 07:32

Official

Good day Liezel,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Liezel C's updateReviewer Update

13 Dec 2017, 08:07

Dear K. Mosimanyane Thank you for the response. Amanda at the East Rand Mall kindly assisted me in the matter and I received the correct invoice. Kind regards Liezel Champion

Liezel C's update13 Dec 2017, 08:07

Reviewer Update

Dear K. Mosimanyane Thank you for the response. Amanda at the East Rand Mall kindly assisted me in the matter and I received the correct invoice. Kind regards Liezel Champion

Overcharging

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