MM
Mpho M
1 reviews | Active since Dec 2017
06 Dec 2017, 12:28
Overcharging
I was due for an upgrade on July 2017 and opted to downgrade my contract to R80 per month. I have been debited R306 from August which I followed up with MTN and have been told that the lady I spoke to has added more things on the contract eg insurance instead of downgrading the contract which has amounted to R306. I now hear that I have been debited for a device that is out of warranty which is not supposed to happen.
I have contacted MTN numerous times with no help from the agents. This is really frustrating because when I call MTN I get told one story after the another.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
08 Dec 2017, 10:28Good day Mpho,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. As per our telephonic conversation we have migrated your package to a standard package, this will reduce your charges. I have also just completed crediting an amount of R507.02 on your MTN account which is for the Promo Service Fee we charged you the last 3 months. This should reflect on your next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Reference: ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply08 Dec 2017, 10:28
Official
Good day Mpho,
Thank you for your post and taking my calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. As per our telephonic conversation we have migrated your package to a standard package, this will reduce your charges. I have also just completed crediting an amount of R507.02 on your MTN account which is for the Promo Service Fee we charged you the last 3 months. This should reflect on your next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Reference: ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
08 Dec 2017, 11:34Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged the request with our billing department to investigate and resolve your problem accordingly ref no:***
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply08 Dec 2017, 11:34
Official
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged the request with our billing department to investigate and resolve your problem accordingly ref no:***
Regards
Mike Ramaboka
Complaints Management Team
Best regards,