JL
Johannes L
1 reviews | Active since May 2015
18 Jun 2015, 18:07
Overcharging
It seems that the public has absolutely no recourse in getting companies like Mtn to respond to their wrongful debits to my bank account. I have been trying for several months to get a sensible answer from them regarding their overcharging by R60 a month on a Mtn 200 airtime contract. The amount for a Mtn 200 contract is R229 pm and substantiated on an email from their agents at Fourways mall. Their agents sent me the email but did not include the contract. Mtn maintains they want to see my contract before they correct the debit. They on the other hand cannot produce a contract which states that the amount is R289 pm. I have tried hellopeter on two occasions but they refuse to provide suitable answers. I have asked my bank to cancel the debit order but they say it can only be cancelled by Mtn. So the bottom line is that they are going to do whatever they want and people with complaints have no legs to stand on
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 15:27Hello Hanover,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. Should you dispute this fee, then you would need to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. Should you dispute this fee, then you would need to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 15:27
Official
Hello Hanover,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. Should you dispute this fee, then you would need to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the package that is on your account is R289.00 per month. Should you dispute this fee, then you would need to visit the store where the upgrade was done with a copy of your contract so that your account may be rectified.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,