AF
Adelle F
1 reviews | Active since Feb 2011
11 Feb 2016, 14:10
Overcharges from MTN
MTN charged me R8000 for one day of using supposed 10gig data. I asked for a detailed breakdown of this and they said that they did send me the itemised billing that states mymtn and the data with the amount. Not in all the time that I had my phone have I used or were I able to use that amount of data. My cellular data was switched off for all my apps. Not even using facebook, playing games and updating all my apps previously in a month did I use so much data. All they said is I used that data, I want to see for what exactly, what would you need to do on your phone for the day to download that amount of gigs.
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MTN South Africa's replyOfficial
16 Feb 2016, 16:30Hello AF291321,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply16 Feb 2016, 16:30
Official
Hello AF291321,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have requested for a URL report from our billing department to investigate and validate the charges.They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,