Overcharge/*****

I have been overcharge with my promo service fee on my new contract I have raised this issues with numerous consultants at 808, mtn direct, in store and head office..

Everytime my reference number can't be found or the previous person has not captured the information correctly for escalation. This has been dragging on for 3months now and they always want to escalate and never want to solve the problem. They also won't allow me to speak to the same consultants..

My contract was signed for R579x24 and I'm now paying R779x24 because they say they should have reduced the promo fee so that the flexi R200 airtime is included and not charged additionally. This was going to be escalated so many times but no response or results.

This is totally unacceptable and actually a matter of *****/theft. Everyone at mtn is hiding behind a telephone and just passing the buck even the mtn store in Queenstown failed to assist and only refers me to 808.

I trust that this issue will be resolved as a matter of urgency!!

Regards Ambre