OVERCHARGED YET NO ASSISTANCE FROM MTN

It's been around 6 months since we took out -80 sims for our company at a special rate of 17c per SMS.<br> These are being used by our couriers to send and receive collections etc.<br> <br> We have been overcharged since day one resulting in massive cost implications to our company.<br> If you are quoted 17c and are being charged R1.65 per sms on some of the accounts the difference is phenomenal considering we can send around 600 a month per driver/ 48000 for all sims(Worst case).<br> Now 48 000 @ 17c = R8160. Now imagine the amount at R 1.65 ?? . This is just an example...<br> <br> <br> When we received our bill, I immediately contacted the MTN Consultant who arranged these sims.<br> Unfortunately he left MTN before promising to rectify the situation.<br> <br> I have spoken to various consultants over the last few months who promise the world, yet never hear from them again !!<br> <br> I also took a drive to MTN HQ in Roodepoort, where I was assisted by a gentlemen...<br> Turns out that didn't help either!<br> <br> <br> <br> I personal feel that MTN's Customer Service and feedback is DISGUSTING!!<br> <br> We cannot function without these SMS SIMS otherwise I would've closed all of my accounts long ago !<br> <br> ACCOUNT A***