1 reviews | Active since Apr 2013
overcharged with no reason
This month I made the worst decision ever by deciding to take up a contract with MTN, its been 3 weeks and I already regret. firstly I asked for my number to remain the same and this was allowed however for the duration I have been on this contract my number has been private meaning my Caller ID is not activated, 2ndly the contract I took up was for R229 a month, upon taking it there was going to be a pro-rata fee I was going to be charged and I was ok with it but MTN decided to charge me R810.33 this is four times my monthly contract premium all in one month with no explanation of why another issue is I was promised 30gig of DATA to be loaded on my account and that still has not been done meaning I have to buy data at my own expense. I have reported this and I still haven't received any form of feedback.<br> its been 3 weeks with MTN and I am livid of the service I have received and I want nothing to do with them I want my number back and my money refunded then they can have their phone, I cannot stay with them for 24 months no ways.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the first invoice will be charged prorata rates from the day the contract has been activated until the close of the invoice date 13-12-2015.
The usage limit has been set up 10-12-10. the account will be credited for the data and call charges. The system reflect that the 30MB has been allocated on the 14th of December and you have received 165 promotion data.
Note if you request to cancel the contract early termination will apply. The account will not be charge again for data or calls due to the usage limit now active on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the first invoice will be charged prorata rates from the day the contract has been activated until the close of the invoice date 13-12-2015.
The usage limit has been set up 10-12-10. the account will be credited for the data and call charges. The system reflect that the 30MB has been allocated on the 14th of December and you have received 165 promotion data.
Note if you request to cancel the contract early termination will apply. The account will not be charge again for data or calls due to the usage limit now active on the account.
Kind Regards,
Alice van der Merwe
***
Best regards,