1 reviews | Active since Oct 2017
Overcharged With No feed bac****!
I have 8 cellphone contract from MTN which was Good for a good 2 years at an average cost of R4178.00 but for the last 4 month it has been from R7735.00 to R11599.00 with no feed back and or any answers from MTN!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The average cost for the 8 lines
Kindly be advised that the account is in a business name. You have 8 lines on the account. On each line a usage limit was set for a specific amount, by looking at the 8 lines the account was billed for extra data usage this is due to the usage limit set per line, the usage limit set on each line will allow the user of the device to spend extra data, or calls for the usage limit set. Once this is used up the account will be billed in the range of the usage limit set.
If you require for the account not to be billed for extra data or calls the users of the device need to set up the usage on the device by using *141*5# follow the prompts for the usage limit to be change to less or to R0.00.
*** usage limit is set up R4027.72
*** Usage limit set up for R1000.00
*** usage limit set up for R1500.00
*** usage limit set up for R0.00.
*** usage limit set up for R536.69
*** usage limit set up for R940.43
*** user limit set up R-1.00
*** user limit set R-1.00
Extra data charges is in the range set up with the usage limit.
The extra data billed is correct.
Please contact the business department for online assistance, 809 from the device is a free service for online service.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The average cost for the 8 lines
Kindly be advised that the account is in a business name. You have 8 lines on the account. On each line a usage limit was set for a specific amount, by looking at the 8 lines the account was billed for extra data usage this is due to the usage limit set per line, the usage limit set on each line will allow the user of the device to spend extra data, or calls for the usage limit set. Once this is used up the account will be billed in the range of the usage limit set.
If you require for the account not to be billed for extra data or calls the users of the device need to set up the usage on the device by using *141*5# follow the prompts for the usage limit to be change to less or to R0.00.
*** usage limit is set up R4027.72
*** Usage limit set up for R1000.00
*** usage limit set up for R1500.00
*** usage limit set up for R0.00.
*** usage limit set up for R536.69
*** usage limit set up for R940.43
*** user limit set up R-1.00
*** user limit set R-1.00
Extra data charges is in the range set up with the usage limit.
The extra data billed is correct.
Please contact the business department for online assistance, 809 from the device is a free service for online service.
Kind Regards,
Alice van der Merwe
Best regards,