CL
Charl L
1 reviews | Active since Apr 2011
02 Oct 2015, 22:39
Overcharged Sky Unlimited
I upgraded to MTN Sky Unlimited in January 2015 and have been overcharged every month. I confirmed with the call center representative what the subscription would be. I have sent numerous emails to customer care, and keep getting a response back that they can't assist or I should phone 808. I have phoned the call center numerous times as well, requested the voice recording of when I upgraded, they promised to send it to me but still nothing. This is beyond ridiculous and seems that there is absolutely no way of getting an answer.
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Replies (1)
MTN South Africa's replyOfficial
05 Oct 2015, 09:22Hello SovietC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Oct 2015, 09:22
Official
Hello SovietC,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***