vG
vaneline G
1 reviews | Active since May 2012
10 Sept 2015, 13:30
OVERCHARGED / SERVICE SUSUPENDED
MTN HAS YET AGAIN PROVED THAT THEY ARE NOT ABLE TO PROVIDE GOOD SERVICE.MY PREVIOUS COMPLAINT REGARDING THE DEBITS OF LARGE UN-EXPLAINABLE AMOUNTS WAS NOT RESOLVED AND NO ONE CALLED ME .I WILL NOT GO THROUGH THIS AGAIN.NOW MY SERVICE IS SUSPENDED.SOMEONE NEEDS TO CALL ME URGENTLY AND PROVIDE AN EXPLANATION.I WILL BE TAKING THIS FURTHER AS THIS IS NO ACCEPTABLE<br> MY ALTERNATIVE NUMBER IS ***.I SHOULD CONSIDER SIGNING UP A CONTRACT WITH ANOTHER SERVICE PROVIDER THAT WILL NOT OVER CHARGE ME
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MTN South Africa's replyOfficial
11 Sept 2015, 10:40Hello Annointed,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated to the billing team. Please note that roaming calls are charged by the roaming partners. When they send the bill to MTN that is the only time we can send the bill to you.
The limit set up on your account wont kick in up until you account is billed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated to the billing team. Please note that roaming calls are charged by the roaming partners. When they send the bill to MTN that is the only time we can send the bill to you.
The limit set up on your account wont kick in up until you account is billed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply11 Sept 2015, 10:40
Official
Hello Annointed,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated to the billing team. Please note that roaming calls are charged by the roaming partners. When they send the bill to MTN that is the only time we can send the bill to you.
The limit set up on your account wont kick in up until you account is billed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated to the billing team. Please note that roaming calls are charged by the roaming partners. When they send the bill to MTN that is the only time we can send the bill to you.
The limit set up on your account wont kick in up until you account is billed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***