RR
Ragini R
1 reviews | Active since Jul 2015
30 Jul 2015, 06:56
Overcharged packet switch data
For a few months my account has been over R 2000. When I queried MTN says it is the data charges on my account. The problem is I use the internet off wireless at home and I switch cellular data off. Cannot see how I can be charged by MTN for using wireless that I pay seperately for. Lodged calls but they have been saying for a month now they have a back log and have not gotten back to me
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MTN South Africa's replyOfficial
14 Aug 2015, 12:16Hello Raggy,
Thank you for your post
Apologies for the delayed response and inconvenience caused. According to our records a billing query was logged and billing confirmed that the charges are valid due to the the price increase as of the 01/04/2015. Customer's are now billed R 0.99 incl vat per mb.
Best regards
Mantoa
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience caused. According to our records a billing query was logged and billing confirmed that the charges are valid due to the the price increase as of the 01/04/2015. Customer's are now billed R 0.99 incl vat per mb.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply14 Aug 2015, 12:16
Official
Hello Raggy,
Thank you for your post
Apologies for the delayed response and inconvenience caused. According to our records a billing query was logged and billing confirmed that the charges are valid due to the the price increase as of the 01/04/2015. Customer's are now billed R 0.99 incl vat per mb.
Best regards
Mantoa
REQ:***
Thank you for your post
Apologies for the delayed response and inconvenience caused. According to our records a billing query was logged and billing confirmed that the charges are valid due to the the price increase as of the 01/04/2015. Customer's are now billed R 0.99 incl vat per mb.
Best regards
Mantoa
REQ:***
Best regards,