1 reviews | Active since Apr 2010
OVERCHARGED - OPEN ACCOUNT - NO LIMIT!!!
I recently upgraded my contract to an anytime minute200 for R 639.00 per month (Apple iPhone 6)<br> <br> I was told I would receive 500MB data monthly, 200 anytime minutes monthyl and when I ran out of data I could go in store to purchase more data. To my horror, MTN debited my account last month for R 774 and this month debited my account for R 1,992.00!!!! When checking with MTN call centre, I am told that I have to go into the store and sort it out with the sales person as they should have set a limit!!!<br> <br> I am now sitting without precious money needed for the month and must now use my petrol to go and sort out the mess your sales staff have put me in.<br> <br> I would like someone to contact me and sort this out over the phone and also advise WHEN I will get my money back.<br> <br> Such POOR service!!!
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling you but there was no responce and I left a voicemail message. You may also call 808 and give them the amount that you would like to be your limit and they will send it through to your credit controller to activate.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried calling you but there was no responce and I left a voicemail message. You may also call 808 and give them the amount that you would like to be your limit and they will send it through to your credit controller to activate.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***