HK
Haroon K
1 reviews | Active since Sept 2015
10 Sept 2015, 13:26
Overcharged on top up contract
For months I've been overcharged on my contract by as much as 2000%. After lodging the issue on 25/8, no resolution has been forthcoming nor any official response. Request ***
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 10:52Hello Haroon1702,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query is still pending resolution from the billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query is still pending resolution from the billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 10:52
Official
Hello Haroon1702,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query is still pending resolution from the billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query is still pending resolution from the billing team.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,