ML
Mark L
1 reviews | Active since May 2013
19 Apr 2019, 11:30
Overcharged on my Contract
I entered into a new data contract in December 2018. In February I noticed instead of being charged R699.00 I was being charged nearly R2000 per month. I queried it, they apologised and said the discount hadn't been loaded. Just checked online again, no credits still being overcharged. Overcharge now stands at R7000. Seriously MTN are you so poor that you need to steel from your subscribers. I want an immediate refund as well as interest at prime on the overcharged amount.
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MTN South Africa's replyOfficial
23 Apr 2019, 07:51Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our consultant sent you communication via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our consultant sent you communication via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply23 Apr 2019, 07:51
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our consultant sent you communication via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that our consultant sent you communication via email.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,