1 reviews | Active since May 2015
Overcharged on my contract
Hi I was overcharged by mtn on my contract for data that i did not use. A query was made. I have not received any response. <br> <br> -----Original Message-----<br> From: MTN Store - Liberty Midlands Mall 211 - Pietermaritzburg [Email Removed]<br> Sent: 19 September 2015 12:39 PM<br> To: MTN Active Support<br> Cc: Joseph, Gerald<br> Subject: usage limit for mr G Joseph *** A***<br> <br> Hi<br> <br> Please assist customer was over charged on data, how ever there is usage limit set on customers account there is no ref no showing on mtn active but it not allowing us to activate it because it showing as active on the system.<br> <br> Please assist so we can log a request for the credit to be passed.<br> <br> Kind Regards,<br> <br> Nompilo Mthalane<br> <br> <br> [Email Removed]<br> <br> <br> From: Joseph, Gerald <br> Sent: 17 August 2015 08:39 AM<br> To: [Email Removed]<br> Subject: req ***<br> <br> <br> <br> Hi Nompilo<br> <br> <br> <br> Please can you follow up on the query that you submitted on my behalf to MTN on the 1 st August 2015.<br> <br> <br> <br> I have not received any feedback from MTN as yet.<br> <br> <br> <br> Thank You<br> <br> Gerald<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that as per our billing department the data charges on the June invoice are correct due to this billing charges is from the 13-6-2015 until 13-7-2015. The usage limit has only been loaded after the data has been used. The usage limit has been loaded 13-7-2015.
Please note that all data charges are valid as per itemized billing. Charges vs. usage.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB.
The account has not been billed for any other extra data usage due to the usage limit loaded and set up on the line.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that as per our billing department the data charges on the June invoice are correct due to this billing charges is from the 13-6-2015 until 13-7-2015. The usage limit has only been loaded after the data has been used. The usage limit has been loaded 13-7-2015.
Please note that all data charges are valid as per itemized billing. Charges vs. usage.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB.
The account has not been billed for any other extra data usage due to the usage limit loaded and set up on the line.
Kind Regards,
Alice van der Merwe
***
Best regards,