LK
Lwazi K
1 reviews | Active since Jun 2015
15 Jun 2015, 08:50
Overcharged on My Account Without Warning
Have had the same problem with MTN. They removed my credit limit, put me on an open line and overcharge me. They say I owe them R2100 for the most recent month. The bill run for the new month is on the 14th of June. It is now the 15th and MTN say my current spend is more than R500 when I have been on WIFI most of the time and I haven't made a single call or SMS.<br> <br> I want my credit limit re-instated and the excess funds that I was charged returned to me or I will cancel my contract and go to Vodacom.
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MTN South Africa's replyOfficial
23 Jun 2015, 10:01Hello lwazikun,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit has not been removed on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act).
The number ***, is on an open contract since the start of the contract. For the invoice dated 2015-06-13, the anytime airtime and data bundles provisioned were depleted and you were then charged for the extra usage on sms and data. The customer is liable for all the charges and to monitor the account balance.
If you would like to set up a limit on your account, please call 808 which is a free call and request for the Subscriber Usage Limit to be activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit has not been removed on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act).
The number ***, is on an open contract since the start of the contract. For the invoice dated 2015-06-13, the anytime airtime and data bundles provisioned were depleted and you were then charged for the extra usage on sms and data. The customer is liable for all the charges and to monitor the account balance.
If you would like to set up a limit on your account, please call 808 which is a free call and request for the Subscriber Usage Limit to be activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Jun 2015, 10:01
Official
Hello lwazikun,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit has not been removed on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act).
The number ***, is on an open contract since the start of the contract. For the invoice dated 2015-06-13, the anytime airtime and data bundles provisioned were depleted and you were then charged for the extra usage on sms and data. The customer is liable for all the charges and to monitor the account balance.
If you would like to set up a limit on your account, please call 808 which is a free call and request for the Subscriber Usage Limit to be activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit limit has not been removed on your account. The credit limit that has been put in place is as per the request from the NCA (National Credit Act).
The number ***, is on an open contract since the start of the contract. For the invoice dated 2015-06-13, the anytime airtime and data bundles provisioned were depleted and you were then charged for the extra usage on sms and data. The customer is liable for all the charges and to monitor the account balance.
If you would like to set up a limit on your account, please call 808 which is a free call and request for the Subscriber Usage Limit to be activated on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***