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gregory D
1 reviews | Active since Oct 2013
20 Apr 2016, 12:31
Overcharged on data. Alice van der merwe
Hi Alice. As a response to your previous comment on my complaint. Although there is a content charge on my cell number this does not change the fact that I am still being over charged a R100 on data. The salesman at cresta mtn said it will be the same price as I was paying before being R149. I am being charged R200 and something on the account. This is false information supp**** by your salesmen and false leading to get the sale or commission. I do not agree with this. Although R100 is not a lot but take into account it's over 24 months. This is the issue at hand not the content charges. Please contact me if you need a slightly more detailed explanation. ***
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Replies (1)MTN South Africa's replyOfficial
21 Apr 2016, 11:00Hello spike0704,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that this will need to be handled by the store manager where the contract was upgraded. For our data bundle price list please visit the below link.
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that this will need to be handled by the store manager where the contract was upgraded. For our data bundle price list please visit the below link.
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply21 Apr 2016, 11:00
Official
Hello spike0704,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that this will need to be handled by the store manager where the contract was upgraded. For our data bundle price list please visit the below link.
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that this will need to be handled by the store manager where the contract was upgraded. For our data bundle price list please visit the below link.
https://www.mtninternet.co.za/getit/Pages/InternetBundles.aspx
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
