TS
Tertius S
1 reviews | Active since Mar 2009
01 Jul 2015, 10:57
Overcharged on Data
On the 11th of May 2015 I called MTN for they overcharged me about R400 on data. ***. No one has gotten back to me yet and the call centers aren't working. I've booked the complaint on Hello Peter as well, but no one has gotten back to me yet. What do I have to do to get a responce ???
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MTN South Africa's replyOfficial
10 Jul 2015, 16:00Hello tersmit,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply10 Jul 2015, 16:00
Official
Hello tersmit,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,